Welcome to the Agk group B2B platform. We’ve been providing high-quality products and technical support to professionals and individuals for over 60 years.

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Terms of Use

PERSONAL INFORMATION We comply with Greek legislation on the protection of personal data, as well as the European General Data Protection Regulation (GDPR). We are also committed to respecting your rights arising from the relevant legislation, particularly the principle that your personal data is your own property. The data controller responsible for the processing of your data is the company I. & V. AGISTRIOTIS G.P. We collect customer data when you place an online order, for the purpose of improving your shopping experience and communicating with you about our products and offers. In addition, you may choose to subscribe to receive email updates about our products and offers. We collect only the personal information that you voluntarily provide to us. Under no circumstances do we sell, rent, or otherwise trade your personal data or any information you share with us to third parties. When you make an online purchase from us, we use your personal information to process your order. We will also send you email notifications to confirm your order, and we may need to contact you by phone, email or regular mail if we have any additional questions regarding your purchase. If you wish to be removed from our mailing list or our member/user registration database, please contact us via email, providing your full name, surname and the email address you used when accessing or placing an order on our website. Our website may contain links to other websites that are not under our control. These websites have their own privacy policies, which you should review before providing any personal information to them. We have no responsibility for the content, privacy practices, or activities of any linked websites. Such links are provided solely for the convenience and information of our visitors. WHAT WE COLLECT AND WHY How personal information is used and to which third parties it may be shared.
  • To inform you about the acceptance and status of your order.
  • To process your orders, issue receipts and handle payments.
  • To fulfill and deliver your orders to the selected shipping address. For this purpose, personal information such as your name and address may be shared with our partner courier companies in order to deliver your purchase. Your telephone number may also be provided to couriers if necessary for delivery coordination or in case of special delivery instructions.
  • To keep you informed about your order history and the details of each order, including purchased items, payment method, delivery address, recipient name, etc.
  • To provide you with a personalized shopping experience.
  • To inform you about our products, promotions, special offers, private sales, and events that may be of interest to you, using your email or any other equivalent means of electronic communication (such as SMS).
  • You may contact us via email, providing your full name, surname and the email address used when accessing or ordering from our website, to request removal from our communication list.
  • To perform identity verification and other checks aimed at preventing fraudulent transactions. If required by applicable law, we may disclose your information to Public Authorities.
  • To process card payments, the collection of personal information is necessary. Any documentation or information requested to verify the customer's identity remains strictly confidential and is transmitted and reviewed only by the Bank. By providing your personal data, you consent to their use by the Company and the Bank for the purposes described above.
  • To conduct market research and demographic studies for our internal purposes, together with non-personal data, in order to monitor customer interests and continuously improve the design of our website to better meet our visitors' needs.
The information provided to us is not shared with any third parties other than those mentioned above (e.g. banks, couriers). However, we may collect statistical information aimed at measuring website traffic, sales performance, and other commercial metrics. Such aggregated statistical data may be shared with trusted third parties but does not contain any information that could personally identify you. We consider this an added-value service, as it helps us offer you products and services that better meet your interests and needs. If you choose to remove your name and personal data from our database, you can do so by sending an e-mail to [email protected]. COOKIE POLICY We use cookies to provide you with a better and more personalized experience. Cookies allow us to offer essential website functions, such as remembering your preferences and improving overall functionality. By continuing to browse our website, you consent to the use of cookies. If you wish to remove or disable cookies, you can easily do so through your browser settings (e.g. Google Chrome, Mozilla Firefox etc). The exact procedure depends on the browser you use, so please refer to your browser's help section for detailed instructions. You can also find more information on how to manage cookies here: https://www.aboutcookies.org/how-to-control-cookies/. DATA RETENTION In accordance with applicable data protection legislation, we will not retain your personal information for longer than is necessary to fulfill the purposes outlined above and to address any complaints or disputes that may arise. If you require further information about our data retention policies, please contact us. Under European data protection law, you have certain rights regarding your personal data, which include (among others):
  • The right to be informed about the personal data we hold about you.
  • The right of access to your personal data.
  • The right to rectify your personal data if it is inaccurate or incomplete.
  • The right to request the deletion of your personal data.
  • The right to withdraw your consent to the processing of your personal data at any time.
  • The right to object to processing of your personal data.
If you have any questions about the data we hold, how we use it, or how to exercise your rights, please contact us using the details provided below. For any request related to your personal data, you may contact us directly at [email protected].