We comply with Greek legislation on the protection of personal data as well as the European General Data Protection Regulation (GDPR). We are also committed to respecting your rights arising from the relevant legislation, in particular the principle that your personal data is your own property. The data controller for the data we process is the company I. & V. AGKISTRIOTIS O.E.

Personal Information

We collect customer data when you place an online order, in order to improve your shopping experience and to communicate with you regarding our products and offers. Additionally, you may choose to subscribe to receive email updates about our products and offers. We collect personal information that you voluntarily submit to us and under no circumstances do we sell or otherwise trade the personal data and information you provide to us to third parties.

When you make an online purchase from us, we use your details to process your order. We will also send you emails to confirm your order and may need to contact you by phone, email, or regular mail if we have additional questions regarding your order. If you wish to be removed from the mailing list or the member/user registration database, please contact us via email, stating your full name, surname, and the email address you use when accessing or placing an order through our website.

Our website may contain links to other websites that are not under our control. These websites have their own privacy policies, which you should review before sharing personal information with them. We bear no responsibility for linked websites, and we provide these links on our website solely for the convenience and information of our visitors.

Data Retention

In accordance with applicable data protection legislation, we will not retain your information for longer than is necessary for the purposes stated above and for addressing any complaints or disputes you may have.

If you require further information regarding our data retention policies, please contact us. Under European data protection legislation, you have certain rights in relation to your data, including but not limited to the following:

1) The right to be informed about the information we hold about you

2) The right to access your personal data

3) The right to rectify your personal data if it is inaccurate

4) The right to request the erasure of your personal data

5) The right to withdraw your consent to the processing of your personal data

6) The right to object to the processing of your data

If you have any questions regarding the data we retain, how we use it, or how you may exercise your rights, you may contact us using the contact details below.

For any request related to your personal data, you may contact us directly at [email protected].

Telephone Order
You may contact our offices to place your order by phone by providing your details and the product codes you wish to order at the following phone numbers:
210 4523335, 210 4523740, 210 2842500, 210 2831851.

Electronic / Online Order
By submitting an electronic/online order, you can find the products you wish to purchase and select the option “Add to Cart” and then “Complete Order.” To complete your order, please follow the steps provided, including selecting your preferred Delivery Location and Payment Method. The listed prices apply exclusively to purchases made through the e-shop.

Online Reservation / In-Store Pickup
You may place your order online via the B2B platform and choose to collect it from our offices.

Via Email
You may also place your order by sending an email to: [email protected].

Order Cancellation / Modification
Before completing your online order, you have the option to modify the quantity of products or to remove one or all of the products placed in your cart. If you have already completed your order and it has not yet been dispatched by us, you may contact our offices at the following phone numbers: 210 4523335, 210 4523740, 210 2842500, 210 2831851, or contact us via email at: [email protected].
If your order has already been invoiced and dispatched to the destination of your choice, no cancellation is possible.

1) Returns are accepted only after all fields of the return form have been completed and the form has been sent via email to: [email protected]. Upon approval, the completed return form will be sent back to you so that you may attach it to the product being returned and send it to our company’s address.

2) The cost of transportation for returned products is borne by the sender, unless it is proven that the return is due to an order execution error. In such a case, we will inform you of the name of the cooperating courier/shipping company.

3) All products are accompanied by a warranty of proper operation, which is stated both on the packaging and in the respective technical catalogue. The warranty is valid from the date of purchase of the product, as evidenced by the purchase invoice. If, upon our approval, you wish to return used products that are still under warranty, you must declare the purchase date in the relevant field. If the purchase date falls within the warranty period, the product will be inspected and either repaired or replaced with a new one. In the event that the returned product is unavailable, an alternative product will be offered or a credit invoice will be issued.

4) The product warranty does not, under any circumstances, cover damage caused by the user, such as improper use, incorrect installation, impact, dropping, exposure to extreme temperatures or humidity, incorrect wiring, different power voltage, or extreme voltage fluctuations. Furthermore, the warranty becomes void in the event of an attempt to repair the product in a workshop or by a technician not authorized by our company.

5) Products returned for repair that do not present any manufacturing defect will be repaired and returned to the customer free of charge. However, if the company determines that the damage was caused by improper use, application, operation, or maintenance of the materials, the customer will be charged for the cost of spare parts, labor, and transportation.

6) Returns of broken products will not be accepted. All our shipments are thoroughly inspected, and any damage is the responsibility of the shipping companies, from whom you must seek compensation.

7) Products will not be accepted if their packaging does not meet the necessary requirements for safe transportation and if they are not accompanied by a return slip.

8) Returns of products delivered in previous years and not covered by warranty will not be accepted.

9) Products and quantities that have been imported or purchased following a special order for a specific customer are non-returnable.

LED strips are available in various light color temperatures, depending on the mood and atmosphere you want to create in your space. The most common options are:

1) Very Warm White – 2700K

2) Warm White – 3000K

3) Natural White – 4000K

4) Cool White – 6000K

Very Warm White (2700K):
Provides the warmest and softest light tone. It creates a sense of comfort and relaxation, making it ideal for bedrooms, living rooms, or hospitality areas where a more atmospheric, cozy feeling is desired.

Warm White (3000K):
Also offers warm light, but slightly brighter and clearer compared to 2700K. It is ideal for relaxation areas such as living rooms, dining rooms, and restaurants, where you want to combine warmth with a cleaner lighting appearance.

Natural White (4000K):
Represents daylight. Balanced and neutral, it is suitable for activities that require good visibility and accurate color rendering, such as reading, working, or product display. It is recommended for offices, schools, retail stores, and exhibition spaces.

Cool White (6000K):
Provides bright, clear, and intense light, ideal for spaces that require high brightness. It is suitable for kitchens, storage areas, workshops, and professional environments where maximum visibility and concentration are required.

Adjusting the light intensity of an LED strip (dimming) is achieved by using a dedicated dimmer or controller, depending on the type of LED strip.

For example:

1) 12V or 24V LED strips are adjusted using a low-voltage dimmer, which is installed between the power supply and the LED strip.

2) 230V LED strips require a compatible wall dimmer or controller that supports dimming.

There are also manual dimmers, remote-controlled dimmers, and smart dimmers (WiFi/Bluetooth) that allow adjustment via a mobile app or voice commands.

For optimal performance and safety, it is important that the dimmer is compatible with both the LED strip and the power supply.

For more information, you may contact us via email at: [email protected].

The Color Rendering Index (CRI) indicates how accurately a light source reproduces the true colors of the objects it illuminates, compared to natural light.
The scale ranges from 0 to 100, where 100 represents perfect color naturalness.

1) A CRI of 90+ is considered excellent, offering vivid and realistic colors.

2) A CRI of 80+ is considered acceptable and suitable for general lighting.

3) A CRI below 80 is associated with low-quality light that distorts color tones.

LED strips and lamps with CRI 90+ not only provide more natural lighting, but also reduce the emission of harmful blue light.

At our company, we offer LED products with CRI 80+ and CRI 90+ and above, because we want the lighting in your space to be as comfortable and high-quality as possible.

For more information, you may contact us via email at: [email protected].

SDCM (Standard Deviation Colour Matching) is a measurement unit that indicates how closely the color of an LED matches the intended target color.
In other words, the lower the SDCM value, the more uniform and accurate the light emitted by the LED strip is.

The lower the SDCM, the fewer color differences you will notice between the LEDs on the same strip, ensuring homogeneous and consistent color across the entire surface.

SDCM shows how uniform the color emitted by an LED is compared to the desired color.

1) SDCM 1: The color deviation is not perceptible to the human eye.

2) As the SDCM value increases, the color difference between LEDs on the same strip becomes more noticeable.

Applications by SDCM Value:

1) SDCM 1–3: Used in spaces with very high color uniformity requirements, such as museums, art galleries, and high-aesthetic environments.

2) SDCM 3–5: Suitable for general indoor lighting in homes, offices, and hospitals.

3) SDCM 5–7: Used for outdoor areas and applications with lower requirements, such as roads or parking areas.