Returns
1. Returns are accepted after completing all fields of the return form and sending it via email to: [email protected]. Once approved, the completed return form will be sent back to you so that you can attach it to the product to be returned and send it to our company address. Please clearly state the reason for the return using the above options (A to E).
2. The cost of returning products is borne by the sender, unless it can be proven that the order was fulfilled incorrectly. In this case, we will provide you with the name of our partner shipping company.
3. All products come with a warranty of good operation, which is stated both on the packaging and in the relevant technical catalog. The warranty is valid from the date of purchase of the product, as evidenced by the purchase invoice. If you wish to return used products under warranty, you must state the date of purchase in the field above. If the date of purchase is within the warranty period, the product will be repaired or replaced with a new one. If the returned product is not available, an alternative product will be offered or a credit invoice will be issued.
4. The product warranty does not cover damage caused by the user, such as misuse, incorrect installation, impact, dropping, exposure to extreme temperatures or humidity, incorrect connection, different voltage or extreme voltage fluctuations. Furthermore, the warranty shall cease to apply in the event of an attempt to repair the product in a workshop or by a technician not authorized by our company.
5. Products returned for repair, provided they do not have any manufacturing defects, will be repaired and sent back to the customer free of charge. However, if the company determines that the damage was caused by misuse, improper operation, or poor maintenance of the materials, the customer will be charged for the cost of replacement parts, labor, and shipping.
6. Returns of broken products will not be accepted. All our shipments are checked thoroughly and any damage is the responsibility of the transport companies, whom you should contact to seek compensation.
7. Products whose packaging does not meet the necessary requirements for safe transport and are not accompanied by a return slip will not be accepted.
8. Returns of products delivered in previous years and not covered by warranty will not be accepted.
9. Products and quantities that have been imported or purchased on special order for a specific customer are not returnable.